Privacy Policy

Privacy Notice


  1. Scope


All data subjects whose personal data is collected, in line with the requirements of the GDPR and UK Data Protection Act 2018.

  1. Responsibilities
  • The GDPR Owner is responsible for ensuring that this notice is made available to data subjects prior to Manchester Plastic Surgery collecting/processing their personal data.
  • All Employees/Staff of Manchester Plastic Surgery who interact with data subjects are responsible for ensuring that this notice is drawn to the data subject’s attention and their consent to the processing of their data is secured.


  1. Privacy notice

 3.1 Who are we?

Manchester Plastic Surgery Ltd offer an extensive range of cosmetic surgery and treatments in state-of-the-art facilities.  Their BAAPS-registered Consultant Plastic Surgeons are subspecialised in your chosen procedure, ensuring the highest quality service and result.

Our GDPR Owner and data protection representatives can be contacted directly here:

The personal data we would like to collect from/process on you is:


 Personal data type: Source (where Manchester Plastic Surgery obtained the personal data from if it has not been collected directly from you, the data subject. Note if the personal data has been accessed from publicly accessible sources):
 Contact Details Web contact form/Telephone


The personal data we collect will be used for the following purposes:
• Legitimate interests of the follow up to prospective customers via the website or telephone enquiry
• Legitimate interests through the use of Hubspot CRM to keep track of prospective customers to the website

Our legal bases for processing for the personal data include:
• Subject gives consent for one or more specific purposes
• Processing for the purposes of legitimate interest pursued by controller

3.2 Consent
By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified.

You may withdraw consent at any time by contacting the GDPR owner at Manchester Plastic Surgery.

3.3 Disclosure
Manchester Plastic Surgery will not pass on your personal data to third parties without first obtaining your consent, other than those organisations materially involved in the daily operational processes of Manchester Plastic Surgery, namely:
• Microsoft
• Hubspot
• Consentz

3.4 Retention period
Manchester Plastic Surgery will process personal data for no longer than 24 months from the completion of the follow up, should a contract not come into effect and will store the personal data securely within the organization.

3.5 Your rights as a data subject
At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
  • Right to judicial review: in the event that Manchester Plastic Surgery refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in clause 3.6 below.

All of the above requests will be forwarded on should there be a third party involved (as stated in 3.3 above) in the processing of your personal data.

3.6 Complaints
In the event that you wish to make a complaint about how your personal data is being processed by Manchester Plastic Surgery (or third parties as described in 3.3 above), or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Manchester Plastic Surgery’s GDPR Owner.

The details for each of these contacts are:

  Supervisory authority contact details GDPR Owner contact details
Contact Name: Information Commissioner’s Office James Murphy
Address line 1: Wycliffe House Manchester Plastic Surgery
Address line 2: Water Lane Spire Hospital Manchester
Address line 3: Wilmslow 170 Barlow Moor Rd, Didsbury
Address line 4: Cheshire Manchester
Address line 5: SK9 5AF M20 2AF
Telephone: 0303 123 1113 0800 015 0738


Document Owner and Approval


The GDPR Owner is the owner of this document and is responsible for ensuring that this record is reviewed in line with the review requirements of the GDPR.

Signature: James Murphy                                                                              Date:  2nd May 2019


Change History Record


Issue Description of Change Approval Date of Issue
1 Initial issue James Murphy 2nd May 2019